Frequently Asked Questions
1Do you offer a warranty?
All products are brand new from the factory and come with the factory warranty. The delivery is insured against damages or defects but must be found at time of delivery. All damaged items are to be refused and redelivery will come at no additional charge. Additional 3rd party warranties of 5-10 years may be purchased. Contact a customer service representative for more details.
2When will my items be shipped?
Most orders ship between 3 and 8 weeks depending on what part of the country delivery is going to. Some orders may have an item that is backordered and delays delivery, in which case an email notification will be sent. Most orders can be tracked for a tentative delivery timeframe after 10 days of being processed. To track your order send an email request and a customer service representative will contact you.
3What is your white glove delivery?
All orders shipped by Knight Furniture Showrooms includes White Glove Service unless otherwise agreed upon. White Glove service includes the furniture being fully assembled, setup in your home and insured against damages. Once your order has been released to a delivery service that service will schedule with you before attempting delivery.
4Do you have a phone number to contact you directly?
Sales and customer service can be reached at 843-662-2681.
5How are the items delivered?
Most items are shipped by a Home Delivery service. This method is not the fastest but is the safest due to the skilled handling of your furniture by moving professionals. Some smaller items may be sent to you by UPS or Fed Ex Ground if mutually agreed upon.
6What if my order arrives damaged?
All shipments are insured against damages but these damages must be identified at time of delivery. If an items arrives damaged refuse it and redelivery will come at no additional charge.
7Could there be delays in delivery, if so, what could they be?
Some orders may become delayed due to backorder items or delivery going to isolated areas. Any orders experiencing a delay will be identified and an email notification sent with explanation and an estimated time of delivery.
8What is the expected delivery time frame?
Most deliveries arrive 3 to 8 weeks after being ordered although a more precise timeframe is usually identified within 10 days of the order being processed.
9Will my items look exactly like the picture?
Most items are delivered in the same finish or fabric as pictured unless the customer specifies something different on a custom order . Some pictures may show accessories that are not included. Any item in question may be confirmed by contacting a customer service representative. Please understand that photos do not completely represent the color of a fabric or finish and some difference should be expected.
10What are my payment options?
We accept Visa, Mastercard, Discover, American Express and Paypal. We also accept Certified Checks, Money Orders, and offer 6 months same as cash financing with Wells Fargo. Please contact one of our friendly customer service representatives for more details.
11Will I receive an order confirmation?
You will receive an Order Confirmation after placing your order. Please review it for any errors immediately after the order goes through. Most orders cannot be changed after 24 hours.
12Do you offer discounts?
Some volume discounts may be available. Send an email to our customer service center to see if you qualify.
13When am I charged for my order?
The full amount is Authorized at time of order but not fully charged until the order arrives at the delivery service. You may also opt to place a 30% deposit and pay the balance COD or with No Interest financing. To take advantage of this please contact a sales representative to take your order.